Refund policy

Refund Policy

We offer a 14-day return policy. This means you have 14 days from the date you receive your item to request a return.

To be eligible for a return and refund, your item must be in the same condition that you received it, unworn, unused, with tags attached, and in its original packaging.

Please note that returns and exchanges are not available for clearance items unless the item is deemed faulty.

Return postage

For change-of-mind returns or exchanges, the customer is responsible for the cost of return postage.

We recommend using a reliable tracked postage service when sending your item back to us, as Modestly is not responsible for returns that are lost or damaged in transit.

Please ship the item to:

PO Box 13
Shop 14, 913-925 Kingston Road, Waterford West 
QLD 4133
Australia

Please ensure your order number and full name are included inside your return parcel so we can identify your return once it arrives.

We will not refund any delivery fees paid at the time of purchase, or the cost of any packaging you provide to send the item back to us.

How to submit a return request

To submit a return or exchange request:

1. Scroll to the footer at the bottom of our website and click “Submit a Return/Exchange”.
2. Log in to your account.
3. In the email field, enter your email address and click “Continue”.
4. A six-digit verification code will be sent to your email address.
5. Open the email sent from our store and copy the verification code.
6. Return to the online store and enter the six-digit verification code.
7. Click the order you would like to submit a return for.
8. If your order has more than one item, select the item or items you would like to return.
9. Select a return reason and add a note for our team.
10. Click “Request return”.

You will then be notified by email if your return request has been accepted or declined.

Alternatively, you may also start a return by contacting us at info@modestly.com.au and we will guide you through the process.

Refunds

Once we have received and inspected your return, we will notify you whether your return has been approved or declined.

Please allow up to 48 hours after we receive your item for your return to be inspected and processed.

If your return is approved, your refund will be processed to your original payment method. Please note that your original shipping fee is non-refundable.

If your returned item is rejected because it has been worn, damaged, marked, washed, altered, missing tags, or is otherwise in an unsellable condition, the item will not be eligible for a refund or exchange. In this case, the item can be sent back to you, and you will be responsible for the postage cost to have the item returned.

Shipping guidelines when returning or exchanging your item

We cannot be responsible for items that are lost in transit by the carrier and cannot provide refunds or exchanges for returned items that are lost.

We strongly recommend using tracked shipping when sending your item back to us.

We recommend reusing the original packaging where possible to reduce waste and keep your return parcel secure.

Please ensure you send your return to the correct address, as we cannot be liable for returns delivered to the wrong address.

Faulty, damaged or incorrect items

Please inspect your order as soon as you receive it.

If you have received an item that is faulty, damaged, defective, or incorrect, please contact us within 7 days of receiving your order via our contact page or by emailing info@modestly.com.au.

Please include your order number, a description of the issue, and clear photos of the fault, damage or incorrect item so our team can assess the matter.

If your item is deemed faulty, damaged or incorrect, we will work with you to make it right. This may include a refund, exchange, replacement or store credit, depending on the situation.

This policy does not exclude your rights under Australian Consumer Law.

Exceptions / non-returnable items

Clearance items cannot be returned or exchanged for change of mind.

Gift cards cannot be returned or refunded.

Exchanges

We offer exchanges through our returns process.

For change-of-mind exchanges, the customer is responsible for the cost of return postage.

The fastest way to ensure you receive the item you want is to return the item you have. Once your return has been accepted, you can make a separate purchase for the new item.

Please follow the instructions above to submit a return request.

Returning when using Buy Now / Pay Later services

If you made a purchase using a Buy Now / Pay Later service such as Afterpay or Zip, your refund will be processed as normal and automatically applied to your Afterpay or Zip account. The payment provider will be notified of the refund once it has been processed.

International returns

For all international orders outside of Australia, the customer is responsible for the cost of return shipping.

Please note that your original shipping fee is non-refundable if you decide to return your parcel.

If you are returning an item from outside Australia, please use a reliable tracked shipping method to ensure the safe return of the item.

European Union 14-day cooling-off period

Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition that you received it, unworn, unused, with tags attached, and in its original packaging.